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“When can we come back to volunteer? We - me and the kids - want to give back to the shelter because you have helped us so much.

Tabitha, guest in 2009

We’ve Moved!

The PHFS main office is no longer located at our Goose Hollow Family Shelter location (1838 SW Jefferson St).

Please note our new office address: 1221 SW Yamhill St. Suite 210 Portland, OR 97205. Please direct all mail, including monetary donations, to this location. Click here for an update on our in-kind donation drop off.

Evidence-Based Practices

Trauma-informed care

We structure our services for our guests using only evidence-based practices. Trauma-informed care is one such model. This article in the journal “Open Health Services and Policy” provides an excellent introduction to trauma-informed care.

Full-Frame Initiative

Another example of an evidence-based practice we employ is the Full Frame Initiative. Please explore this presentation to learn more about why this approach is so successful in supporting marginalized communities.

Check back here for more information soon.

Volunteer Orientations

We’re so glad to hear you are interested in volunteering with PHFS! We are always seeking new additional volunteers to join our team and there are a variety of ways you can plug in on a daily basis! For your volunteer commitment, we ask our volunteers to fulfill at least 1 shift in a 6 month period (average shift is 2 to 3 hours). If you want to volunteer more frequently, you’re welcome to and encouraged! We ask for our volunteers who are 14 years old or older to complete the on-boarding process, which includes an orientation and application (If you are under the age of 14 and would like to volunteer, you may do so with a parent or guardian, who would fulfill the orientation and application for you). For our Overnight Host volunteers we have an additional step of completing a background check (Overnight Host volunteers must also be 18 years old or older).

If you are ready to get started, the first step to volunteering with us is to attend a volunteer orientation. We offer two to three volunteer orientations each month for new and interested volunteers and below you will find our next available sessions. If you would like to attend any of these upcoming gatherings, please contact the Volunteer Manager, Bethany Rocci at .(JavaScript must be enabled to view this email address) so you can RSVP. Orientation space is limited, so if you plan on attending a particular gathering please reach out to Bethany and she would be glad to hold your spot and pass along details on where the orientation is located. At orientation you will learn about family homelessness, our programs, and how you can be involved as a volunteer!

Shelter Orientation Options

Thirteen Salmon Family Center Orientations: (Our day shelter)
Next Orientation: March 7th at 6:15-7:15pm
By attending this orientation, you will be eligible to volunteer at the Thirteen Salmon Family Center. At this site, we offer day time shifts from 8-11am, 11am-1pm, and 3-6pm for one volunteer per shift.

Goose Hollow Family Shelter Orientations: (Our night shelter)
Next Orientation: February 24th at 5:00-6:00pm
By attending this orientation, you will be eligible to volunteer at the Goose Hollow Family Shelter. At this site, we offer shifts from 6:30-9:30pm, 6:30-8pm, and 7:30pm-7:30am. If you would like to volunteer with a friend or small group, we would be able to accommodate that at this location. Lastly, please note that this site is not ADA accessible.

Volunteer Rules

We ask that all volunteers adhere to the following guidelines. This list can also be found in our Volunteer Handbook.

1. The most important thing we do at PHFS is build relationships with the families that we serve. Set your boundaries when getting to know families in shelter. Don’t do anything that you don’t feel comfortable doing. If you have questions about how to remain professional while building relationships, please talk to PHFS staff.

2. We have a 2-adult rule. At all times, children need to be in the presence of two adults. This should almost always include a parent + a staff member or volunteer. Sometimes, volunteers/staff may be alone with children without their parents; this is OK as long as there are two people present. (Parents can be alone with their children.)

3. Guests must supervise their own children. Volunteers should not supervise or discipline children in shelter.

4. Volunteers must always get permission to take pictures or videos of guests. Please do not take any photos without asking the guest and Shelter Coordinator first.

5. All guests should clean up after themselves and their children.

6. Ask questions! PHFS staff are experts in shelter rules and routine. Please go to them if you are ever unsure of anything. We also appreciate hearing your feedback and questions to better grow our program.

7. Please do not allow anyone into either shelter without permission from PHFS staff first.

8. Lead by example. Please use appropriate language, wear appropriate clothing, and do your best to remain calm and in control at all times.

9. Please accompany guests back to the laundry room to help us ensure the safety of everyone’s belongings in the storge area.

10. All active play downstairs should end by 9:00 PM, including any ball games or sports, so that children are ready for lights out by 10:00 PM. At 9:30 PM, half of the lights will be turned off to encourage this bed time. (TIP: Story time is a great transition from active play to bedtime!)

Volunteer Accounts

Current Volunteers

LogInHere

If you are a currently active volunteer, with a user name and password, sign in above using the link. If you have trouble accessing your account, please contact the Volunteer Manager, Bethany Rocci at .(JavaScript must be enabled to view this email address)

Become a Volunteer!

Step #1: Attend a Volunteer Orientation for the shelter at which you’d like to volunteer. We offer three orientations per month on an ongoing basis. Space is limited, so please RSVP with the Volunteer Manager, Bethany Rocci at .(JavaScript must be enabled to view this email address). Please also note that if you are under the age of 14 and would like to volunteer, you must do so with a parent or guardian. Your parent or guardian would be the individual who would also need to attend orientation and complete the application, which is step #2.

Step #2: Complete our application. After you attend orientation, the Volunteer Manager will send this link to you. Once it is submitted, you will receive a notification about your open volunteer account and you can begin signing up for shifts!

Have a question about getting involved with PHFS? Check out our FAQ here!

Staff and Board

PHFS Staff:

.(JavaScript must be enabled to view this email address), Executive Director

.(JavaScript must be enabled to view this email address), Program Director

.(JavaScript must be enabled to view this email address), Operations Director

.(JavaScript must be enabled to view this email address), Volunteer Manager

.(JavaScript must be enabled to view this email address), Development Manager

.(JavaScript must be enabled to view this email address), Housing Placement and Retention Specialist

.(JavaScript must be enabled to view this email address), Housing Placement and Retention Specialist

.(JavaScript must be enabled to view this email address), Lead Shelter Coordinator

.(JavaScript must be enabled to view this email address), Shelter Coordinator

.(JavaScript must be enabled to view this email address), Shelter Coordinator

.(JavaScript must be enabled to view this email address), Overnight Shelter Coordinator

.(JavaScript must be enabled to view this email address), Overnight Shelter Coordinator

.(JavaScript must be enabled to view this email address), Weekend Day Shelter Coordinator

.(JavaScript must be enabled to view this email address), Weekend Evening Shelter Coordinator

Jarratt Taylor, On-Call Shelter Coordinator

Lize Viljoen, On-Call Shelter Coordinator

DaMarcus Hunt, On-Call Shelter Coordinator

Trista Naught, On-Call Shelter Coordinator

Gabhor Utomo, On-Call Shelter Coordinator

Michele Cover, On-Call Shelter Coordinator

Mary Babcock, On-Call Shelter Coordinator


To view our staff biographies, click here!

 

PHFS Board of Directors:

Phyllis Leonard, Board Chair

Robby Russell, Vice Chair

Linda Craig, Treasurer

Joshua Stadtler, Secretary

Sonja Connor

Milele Hobbs

Matthew Webber

Dianne Alves

Goose Hollow Family Shelter Volunteer Opportunities

Goose Hollow Family Shelter is our evening shelter for families with children. The shelter operates every night from 6:30pm untill 7:30am. The capacity of the shelter 8 families (which roughly translates into approximately 25 individuals).  Each night, volunteers come to the shelter to help with a variety of projects and to spend time socializing with our families. 

When you arrive at Goose Hollow at the First United Methodist Church for your first volunteer shift, you want to head to the Family Room (room #201). Please reference this map to help you find your way!

*All volunteers must attend a Volunteer Orientation. Learn more on our volunteer page.
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Thirteen Salmon Family Center Volunteer Opportunities

Thirteen Salmon Family Center is our daytime drop-in shelter for families with children. Thirteen Salmon operates every day from 8:00am-6:00pm. The Center serves the same families that stay with us at the Goose Hollow Family Shelter each evening.

Thirteen Salmon provides a safe location to be during the day if our families need to get out of the elements, as well as a quiet space to work toward their housing goals. Because of the optional nature of this shelter, there is no way to know what the shelter will be like day-to-day: sometimes it can be completely full and other times it can be very quiet. For this reason, it is important to stay open-minded to volunteer tasks when volunteering here. It’s good to remember that there are many tasks that need to be completed each day and that, even if there is no one at the shelter, we rely on our volunteers to help keep the shelter open, operating, and welcoming to guests.

*All volunteers must attend a Volunteer Orientation. Learn more on our volunteer page.
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Portland Homeless Family Solutions     1221 S.W. Yamhill St. Suite 210     Portland OR 97205     503.915.8306