The PHFS main office is no longer located at our Goose Hollow Family Shelter location (1838 SW Jefferson St).
Please note our new office address: 1221 SW Yamhill St. Suite 210 Portland, OR 97205. Please direct all mail, including monetary donations, to this location. Click here for an update on our in-kind donation drop off.
We structure our services for our guests using only evidence-based practices. Trauma-informed care is one such model. This article in the journal “Open Health Services and Policy” provides an excellent introduction to trauma-informed care.
Another example of an evidence-based practice we employ is the Full Frame Initiative. Please explore this presentation to learn more about why this approach is so successful in supporting marginalized communities.
Check back here for more information soon.
We’re so glad to hear you are interested in volunteering with PHFS! We are always seeking new additional volunteers to join our team and there are a variety of ways you can plug in on a daily basis! For your volunteer commitment, we ask our volunteers to fulfill at least 1 shift in a 6 month period (average shift is 2 to 3 hours). If you want to volunteer more frequently, you’re welcome to and encouraged! We ask for our volunteers who are 14 years old or older to complete the on-boarding process, which includes an orientation and application (If you are under the age of 14 and would like to volunteer, you may do so with a parent or guardian, who would fulfill the orientation and application for you). For our Overnight Host volunteers we have an additional step of completing a background check (Overnight Host volunteers must also be 18 years old or older).
Shelter Orientation Options
Thirteen Salmon Family Center Orientations: (Our day shelter)
Next Orientation: March 7th at 6:15-7:15pm
By attending this orientation, you will be eligible to volunteer at the Thirteen Salmon Family Center. At this site, we offer day time shifts from 8-11am, 11am-1pm, and 3-6pm for one volunteer per shift.
Goose Hollow Family Shelter Orientations: (Our night shelter)
Next Orientation: February 24th at 5:00-6:00pm
By attending this orientation, you will be eligible to volunteer at the Goose Hollow Family Shelter. At this site, we offer shifts from 6:30-9:30pm, 6:30-8pm, and 7:30pm-7:30am. If you would like to volunteer with a friend or small group, we would be able to accommodate that at this location. Lastly, please note that this site is not ADA accessible.
We ask that all volunteers adhere to the following guidelines. This list can also be found in our Volunteer Handbook.
1. The most important thing we do at PHFS is build relationships with the families that we serve. Set your boundaries when getting to know families in shelter. Don’t do anything that you don’t feel comfortable doing. If you have questions about how to remain professional while building relationships, please talk to PHFS staff.
2. We have a 2-adult rule. At all times, children need to be in the presence of two adults. This should almost always include a parent + a staff member or volunteer. Sometimes, volunteers/staff may be alone with children without their parents; this is OK as long as there are two people present. (Parents can be alone with their children.)
3. Guests must supervise their own children. Volunteers should not supervise or discipline children in shelter.
4. Volunteers must always get permission to take pictures or videos of guests. Please do not take any photos without asking the guest and Shelter Coordinator first.
5. All guests should clean up after themselves and their children.
6. Ask questions! PHFS staff are experts in shelter rules and routine. Please go to them if you are ever unsure of anything. We also appreciate hearing your feedback and questions to better grow our program.
7. Please do not allow anyone into either shelter without permission from PHFS staff first.
8. Lead by example. Please use appropriate language, wear appropriate clothing, and do your best to remain calm and in control at all times.
9. Please accompany guests back to the laundry room to help us ensure the safety of everyone’s belongings in the storge area.
10. All active play downstairs should end by 9:00 PM, including any ball games or sports, so that children are ready for lights out by 10:00 PM. At 9:30 PM, half of the lights will be turned off to encourage this bed time. (TIP: Story time is a great transition from active play to bedtime!)
Become a Volunteer!
Step #2: Complete our application. After you attend orientation, the Volunteer Manager will send this link to you. Once it is submitted, you will receive a notification about your open volunteer account and you can begin signing up for shifts!
Have a question about getting involved with PHFS? Check out our FAQ here!
Staff and Board
Jarratt Taylor, On-Call Shelter Coordinator
Lize Viljoen, On-Call Shelter Coordinator
DaMarcus Hunt, On-Call Shelter Coordinator
Trista Naught, On-Call Shelter Coordinator
Gabhor Utomo, On-Call Shelter Coordinator
Michele Cover, On-Call Shelter Coordinator
Mary Babcock, On-Call Shelter Coordinator
To view our staff biographies, click here!
PHFS Board of Directors:
Phyllis Leonard, Board Chair
Robby Russell, Vice Chair
Linda Craig, Treasurer
Joshua Stadtler, Secretary
Goose Hollow Family Shelter Volunteer Opportunities
Goose Hollow Family Shelter is our evening shelter for families with children. The shelter operates every night from 6:30pm untill 7:30am. The capacity of the shelter 8 families (which roughly translates into approximately 25 individuals). Each night, volunteers come to the shelter to help with a variety of projects and to spend time socializing with our families.
When you arrive at Goose Hollow at the First United Methodist Church for your first volunteer shift, you want to head to the Family Room (room #201). Please reference this map to help you find your way!
Thirteen Salmon Family Center Volunteer Opportunities
Thirteen Salmon Family Center is our daytime drop-in shelter for families with children. Thirteen Salmon operates every day from 8:00am-6:00pm. The Center serves the same families that stay with us at the Goose Hollow Family Shelter each evening.
Thirteen Salmon provides a safe location to be during the day if our families need to get out of the elements, as well as a quiet space to work toward their housing goals. Because of the optional nature of this shelter, there is no way to know what the shelter will be like day-to-day: sometimes it can be completely full and other times it can be very quiet. For this reason, it is important to stay open-minded to volunteer tasks when volunteering here. It’s good to remember that there are many tasks that need to be completed each day and that, even if there is no one at the shelter, we rely on our volunteers to help keep the shelter open, operating, and welcoming to guests.